Client Account Coordinator job in New York

Role overview

The purpose of our Global Client Management function is to grow the client base and maximize the cross product opportunity within our largest clients, spanning multiple Frank Brands. We’re the client’s first interaction with Frank Recruitment Group, from the moment we receive a client’s email or call until their query is answered, we aim to deliver outstanding customer service, in turn leading to repeat business.

As a result of the growth of our client base, and the demand for existing clients to be account managed, we’re looking to hire administration support. This role is crucial for the Client Management team to enable our relationship managers to be out visiting new and existing clients as much as possible, and you will be the front line support to our clients day-to-day.

You will be in a high-profile position, offering you direct day-to-day contact with a variety of clients, as well as senior management across Frank Recruitment Group. You’ll be working across all our brands, liaising with all levels of seniority, both internally and externally.

The ideal person for this role will have a passion for recruitment and relationship management, but perhaps looking to move away from cold calling or sales. You’ll value client partnerships, high-quality client care and be detail orientated. It’s a fast-paced environment where you’ll be working under pressure and client deadlines.

Areas of responsibility

While undertaking your role you will be expected to be a brand ambassador for Frank Recruitment Group.  You will need to provide clients with a level of customer service at all times; this will involve representing yourself as a credible, professional, industry expert that always gives accurate, informative and timely advice.

Key responsibilities of your role will include but will not be limited to:

Coordination

• Working with external clients and supporting internal Client Account Executives to co-ordinate role distribution, Resume Submittals and schedule candidate interviews.
• Manage client reporting and tracking on a daily, weekly and monthly basis.
• Presentation support on tenders and client pitches
• Ad hoc project work

Team

• Engage and contribute towards all team targets and incentives.
• Support team members to achieve the best customer-centric and  commercial outcomes

Systems and processes

• Full utilization of our internal CRM system
• Ensure all data is entered into the CRM system is accurate and correct
• Update client records to maintain data integrity
• Adhere to all Frank Recruitment Group policies and procedures
• Deliver a high-level customer-centric service at all times

Desired skillset

• Previous administrative experience in a fast paced environment with proven multi-tasking experience and the ability to prioritize
• Strong communication skills, professionalism, resilience and perseverance
• Strong attention to detail
• Proven Excel skills with reporting experience
• Ideally has previously worked with a CRM/Recruitment system