Client Services Account Executive job in Dallas

Location: Dallas

Frank Recruitment Group is hiring - apply now!

Role overview

As a Client Services Account Executive, you will develop new business opportunities with GSIs, large global enterprise and high-value clients. You will lead new contract engagements and ensure contract client transitions are smooth with service and delivery maintained at the highest levels. This is a high-profile role where business development and a customer-centric approach are essential.  You will represent Frank Recruitment Group at a group level, and so will be expected to be able to deal with multi-brand requirements within this client base.

Areas of responsibility

While undertaking your role, you will be expected to be a brand ambassador for Frank Recruitment Group. You will need to provide clients with a high level of customer service at all times; this will involve representing yourself as a credible, professional, industry expert that always gives accurate, informative and timely advice. You will also be expected to meet the KPI targets that will be set in your monthly business review.

Business Development

  • Focus on business development in order to win high-value clients for Frank Recruitment Group
  • Develop strategies to grow client base and implement appropriate sales plans to target prospective clients
  • Deliver customized, executive-level presentations of our services
  • Engage in current and prospective clients
  • Focus on increasing margins/operational efficiency with our mid and large enterprise organizations
  • Conduct depth needs analysis so Frank Recruitment Group better understands clients business and processes
  • Continuously focus on growing relationships with current customer base by finding areas in the business where Frank Recruitment Group can be of value
  • Act on leads passed by the candidate management and data management teams
  • Attend 20+ client meetings per month
  • Represent Frank Recruitment Group at global conferences
  • Communicate all global activity as appropriate to regions through agreed channels to ensure regional alignment
  • Attend appropriate industry events
  • Respond to tender requests and write compelling proposals to win business
  • Negotiate terms of business and legal
  • Once the client is won, ensure appropriate handover to account manager

Team

  • Engage and contribute towards all team targets and incentives
  • Participate in the sharing of all relevant leads and commercial information to other consultants
  • Support team members to achieve the best customer-centric and commercial outcomes

Systems and processes

  • Ensure all data is entered into the CRM system
  • Update client records to maintain data integrity
  • Host monthly training webinars
  • Adhere to all Frank Recruitment Group policies and procedures
  • Deliver a high-level customer-centric service at all times

Measure of success

Annual revenue targets will be set, and you will be given monthly feedback on your performance from your manager during your monthly business review. To be successful and achieve the goals, you will need to be resilient, resourceful, positive and prepared to go the extra mile.

Ideal candidate

  • Substantial business development experience within a large corporate client base
  • Pitch and tender writing experience
  • Ability to develop and form relationships at the highest level
  • Excellent presentation skills and market knowledge
  • Customer-centric attitude